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Our Easy Returns Policy

  • You may return your purchase within 30 days of receipt for an exchange or a refund as long as the furniture is in its original condition and packaged. Altered and assembled products may not be returned. We recommend you keep your packaging for at 30 days after you receive the merchandise.
  • If your items are not damaged or defective and you'd like to return them, they carry a 35% restocking fee which will be deducted from your refund. You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to our warehouse. This is because once items are returned to us; we do not resell them to another customer as they are no longer new.
  • It is unlikely that your item(s) will arrive damaged or defective, but just in case they do, please see What If Part of My Order Arrives Damaged? below.
  • Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience. If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 35% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us; they cannot be resold to another customer and shipping furniture costs hundreds of dollars.

Return Process

No returns will be accepted without Return Authorization (RMA) number.

To obtain an RMA number with return address, "please contact us and provide the following information:

  • Your name and e-mail address
  • Order number
  • Item(s) and quantity you wish to return
  • Reason for return
  • Would you like item(s) to be reshipped or refunded

We will e-mail you return instructions, including an RMA number and return address within 48 Business hours of receiving your request. Please note that RMA number will expire after 10 days.

Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging.If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.

Write the RMA number clearly on the outside of the shipping package.Do not write on the product packaging.

To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.

Please allow up to 15 business days for our warehouse to process your returned merchandise.

Cancellation Policy

  • Due to our commitment to process orders quickly and provide a speedy delivery, We will allow cancelation only if the order with the manufacture wasn't been placed with the manufacturer.

    For this reason; Please review all the items, quantities and size in your shopping cart prior to ordering, and your email confirmation right after placing the order in order to avoid any problems. Because: Once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. When this is completed, we and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the return policy above.

  • hofurniure.com reserves the right to cancel an order when we determine that we will not be able to fulfill your order. Upon such cancellation we will notify the customer and refund the full amount that has already been paid.

What If Part of My Order Arrives Damaged?

  • The merchandise that is shipped to you is insured with the shipping company to protect it from damage that may occur in transit.
  • On delivery you will be asked to sign a delivery slip indicating that the order was received in good condition. It is extremely important that you inspect all items at the time of delivery.
  • It is critical that you mark “DAMAGED”, next to any item that seems slightly defective on the delivery slip prior the driver leaving.
  • Only items marked damaged at the time of delivery will be considered damaged and eligible for a repair, refund or replacement.
  • Never refuse a shipment even if there is damage!
  • Refusing a shipment would just delay the whole process and make it harder for us to deal with. In addition a re-delivery charge may occur.
  • You will not be responsible for return shipping charges, or restocking fees for items that arrive damaged.

Special Note about Finishes, Leather and Stone

  • We cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on our website may differ in color due to differences in the resolution of computer monitors and differences in lighting in the room you place the furniture in. We work with our partner furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as accurately as possible. Please also note that furniture with a distressed finish may have marks and spots that are not considered damages and are done on purpose to create the distressed look. .

Errors & Omissions

  • When ordering a specific item there may be more items shown on the picture. Please be aware that you will be receiving only the specific item you ordered. You may not assume that by selecting the item you will receive all of the items pictured. Please make sure to always read the title of the item before placing your order.
  • Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other information. The Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior notice. The Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).

Shipping Policy

The satisfactory delivery of your purchase is of the utmost importance to hofurniiture.com. For this reason, we only utilize shipping carriers which provide the highest standards in care, dependability and service. Once your order has been confirmed with hofurniture.com, you will receive e-mails which will provide you with the status of your order and provide the ability to track your shipment. You will also be able to check the status of your order on hofurniture.com website when you log on to “My Account.” If you have any questions during this delivery period, do not hesitate to contact our customer service department.

Please read the following information carefully.

  • Our website does not automatically calculate or show the availability of items. To check stock, please feel free to contact our customer support by sending us an email to

    info@hofurniture.com

    In the event that an item is not available at the time the order is placed we will send you an email stating the estimated ship date. Orders in which the items are all in stock are usually shipped within a week. Some exceptions may apply and we will then be in contact with the customer.

  • Exact delivery times or dates are approximate and cannot be guaranteed.
  • Some of the items may require assembly - We currently do not provide assembly service.
  • Once the merchandise is picked up by the carrier, you will be notified of the shipment by an e-mail from our customer service department. The e-mail will contain a tracking number and a link to the carriers website which will enable you to track the status of your shipment.
  • If you do not receive your tracking number or you have any other problem regarding your order please feel free to e-mail us at info@hofurniture.com

Small Parcel freight

  • Purchased items which are small in dimension and weight are usually shipped using a small package carrier such as FedEx or UPS.
  • Delivery time is approximately 7-10 business days.

Large Freight

  • Large and heavy items are shipped via truck freight. HO furniture contracts with freight carriers who specialize in the transportation of furniture and related items; thus minimizing the possibility of damage and enhancing timely deliveries.
  • When your order is shipped, you will be contacted by the freight company (by email and/or phone) in order to schedule a delivery date and time. The appointment is typically a 4-hour window. Freight deliveries require an adult signature upon delivery. Please be sure to have an adult present who is authorized to sign the delivery receipt for acceptance of the delivery.
  • Freight delivery can take anytime between 7-21 business days.

Tax

In accordance with current law, we are required to collect sales tax on all orders delivered in New York State.

Warranty

All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.